Shipping policy

Last Updated: 13 August 2026

All orders are processed within 1–3 working days. Working days exclude weekends and UK public/bank holidays. Daily cut-off: 6:00 PM BST Orders placed after cutoff start processing the next working day. Temporary delays may apply during seasonal sales and peak holiday periods; we will email you for significant hold-ups.

We deliver to all residential and commercial addresses across the United Kingdom (England, Scotland, Wales, Northern Ireland). Final delivery availability is confirmed at checkout. It is your responsibility to input a full, accurate address, correct postcode and valid UK contact number for courier delivery attempts.

Total Lead Time = Processing Time + Courier Transit Standard UK Shipping: Processing: 1–3 working days Transit: 2–7 working days (longer for remote islands and highland regions) Overall Estimate: 3–10 working days All timelines are estimates only and non-contractual. Delays may result from courier backlogs, bad weather, sorting centre delays or incomplete addresses outside our control.

Free standard UK delivery is offered for orders meeting the minimum spend threshold shown at checkout. A flat standard rate applies for orders below the threshold. Express expedited shipping options and costs can be selected during payment.

A dispatch email with your tracking number and courier portal link will be sent once goods leave our Port Glasgow address. Tracking data can take 24–72 hours to update fully on the courier system.

Customers are fully liable for correct shipping details. Email hello@ariella.shop immediately after ordering if you spot an error. We cannot amend addresses once packed or collected by the courier. Redelivery charges for returned parcels due to customer address mistakes will be charged to the buyer.

If tracking shows delivered but you have not received the package, send your order number and tracking code to support. We will advise you to check secure drop points, neighbours and local post offices before opening an official courier investigation.

Parcels sent back to our address due to invalid postcode, multiple failed deliveries or recipient refusal will incur a reshipping fee payable by you if you request redelivery, unless the return was caused by our error.

Inspect parcels upon receipt. Photograph damaged packaging and faulty/incorrect items, then send evidence to hello@ariella.shop within 48 hours. We will resolve per our Return & Refund Policy and UK consumer law obligations.

Email us urgently to adjust sizes, colours or cancel before courier collection. No amendments can be made once the parcel is handed to the delivery provider. Your legal rights for faulty goods remain unchanged.

Brand: Ariella Website: www.ariella.shop Email: hello@ariella.shop Phone: +44 7106 941957 Fulfilment Address: 23 Millbank Road, Port Glasgow, PA14 5YY, United Kingdom Hours: Mon–Sat 9AM–6PM BST, Closed Sundays